Technical support Executives Walkin on 8th, 9th & 10th April
Posted on April 7th, 2009Position: Technical support Executives Voice Based
Exp: 1 – 2.5 Yrs
Location: Bangalore, Noida
JD: Trouble Shooting in MS Office, Windows OS, Internet explorer, Lotus Notes / Outlook. Good understanding of Ticketing and Remote connect tools
Awareness of PC Hardware Environment, Printers, UNIX. Ability to work effectively as a team member. Ability to handle continuous calls. Pleasant, professional, and courteous personality. Excellent verbal and written communication skills. Ability to diffuse volatile situations when distressed or irate customers call for support. Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident. Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support
Able to categorize an incident correctly for call tracking and logging purposes. Very Good English speaking skills is a definite MUST
Qualification: Any Graduate with minimum aggregate of 40% in 10th / 12th / Graduation
Walk in on 8th, 9th & 10th April 2009, Wednesday to Friday between 4:00PM to 7:00PM
Bangalore Venue:
iGATE Global Solutions Limited,
158 – 162 & 165 – 170
EPIP Phase II
Whitefield
Bangalore- 560 066
Landmark: Near SAP Labs
Noida Venue:
iGATE Global Solutions Limited,
C133A, Sector 2
Noida
Landmark: Sector 2 Fire Station
Keywords: BPO/ ITES, Technical Support, voice, voice Process
