IT-Helpdesk, MIS, Back office jobs, walkin on 26th, 27th, 28th, 29th, 30th, 31st Oct 09
Posted on October 25th, 2009IT- Helpdesk Coordinator
Qualification: Graduate
Job Description:
-Work closely with the customer in identifying opportunities for improvement/reasons for sub-par performance & execute on them
-The selected candidate will be required to attend and respond to customers’ calls relating to their problems and queries.
-Accountable to ensure all the projects are completed within the stipulated time
-Manage Helpdesk and support with Project Team to ensure proper service delivery to the business within the SLA’s.noida
-Accountable for the delivery of all the operational services to the customer according to Service Level Agreements.
-Responsible to plan, track and manage various service delivery and operational metrics and report the same to senior management on a regular basis.
-Responsible to ensure minimum downtime
-Regular analysis of the incident & problem management and regular discussions with Project Team about resolution of long pending, chronicle & problematic issues.
-To ensure the SLA’s are met and customer satisfaction is achieved
-Basic knowledge of computers with good communication skills
Exp: 1-4yrs
Walk-in Date: 26th to 31st Oct 09
Company Name: Progressive Infotech Pvt Ltd
Location: Noida
Contact Person: Aditi Mahajan
Walk-in Venue:
Progressive Infotech Pvt Ltd
C 161 Phase II Extension,
Noida.
Apply: aditi.mahajan@progressive.in
Keywords: Admin & Recruitment, Back Office jobs, HRMS, Human Resource, IT Helpdesk, IT jobs in Noida, IT walkins in Noida, MIS Excutive, Service Desk Analyst
