Qualification: Any Graduate
-Responds to Tier I support requests via multiple sources such as phone and email. Enters call data into the tracking system. Interacts with clients in a courteous and professional manner.
-The Service desk will make every effort to resolve the issue at the time of the service call itself. (First Time Resolution) This will be the initial method of resolving issues.
-Documents incident/problem status and resolution in tracking log. Documents solutions to common problems and responses to frequently asked questions.
-Works with basic infrastructure products and basic networking products. Provides maintenance and support for basic client products, peripherals, network and physical moves,
-Follows Standard Operating Procedures and demonstrates commitment to achieve SLA goals of the team
Work Location: Bangalore
Company Name: PCS Technology Ltd
Walk-in Date: 12th July 2012
Time: 10:00am to 04:00pm
PCS Technology Ltd.
Sri Ram Mansion,
No.9, Old No.151, 6th Block, 27th Cross,
Jayanagar, Bengaluru -560082
Landmark : near yediyur, opp aiyappa temple