IT/ Software Walk ins from 21st to 26th August 2012
Posted on August 21st, 2012Incident Management
Qualification: Any Graduate
Exp: 6-11yrs
Job Description:
Good understanding of infrastructure technologies (Intel/Unix, Servers, Middleware, Email and Messaging Services and Networking, etc)
Liaise with the Customer as focal point for all high priority & major incidents reported
Represent the team and IBM India while leading a Sev1 and Major incident
Provide technical direction and coordination to the resolver groups involved
Provide support and participate in the Change Control Board and change control process
Provide appropriate inputs to the problem management process, RCA preparation
Develop an understanding of the clients organizational structure and infrastructure environment.
Drive group chats and bridge calls effectively to resolve incidents
Possess excellent written and verbal communication skills
Prior experience of sending out executive alerts/communication mailers
Handle conflict situations and make quick decision while driving incidents
Manage and drive third parties to the quick resolution of incidents
Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management.
ITIL certification is mandatory
Work Location: Bangalore
Company Name: Shreyas Technologies
Walk in Date: 21st-24th August@Pune
25th August @Bangalore
25th Aug & 26th August @Mumbai
Time: 05:00pm to 08:00pm
Email: beena@shreyastech.com
Keywords: IT walk-in in Pune, IT walkins in Bangalore
