Domain: BPO/KPO – HR Back Office / HR Service
Shift : UK
Qualification: Any Graduate
Candidate from UK/US/AUS/Indian Payroll background
Should have worked on Excel
Any Payroll, Tax, Finance and customer support experience.
Leverage skills in SAP and other Payroll applications to assist in training other team members
Interact with customers to clarify report requirements
Complete service requests for Payroll and resolve issues within service level agreements
Accept accountability and generate action in resolving issues
Support any special process requirements to meet client requests
Participate in process improvement initiatives
Solve problems largely by precedent with referral to detailed instructions/procedures
Escalate issues and seeks advice when faced with non-standard issues/problems
Share knowledge and experience with other members of team
Coach inexperienced team members and prove first level advice on procedures
Prepare work schedules to ensure appropriate coverage
Assist in monitoring workload
To maintain all section of the Payroll LWI and ensure process manuals are up to date
Post and update Payroll policies and guidelines
Draft communication as needed
Work with onshore when there is a change in the Payroll process
Undertake quality audits and prepare quality reports
The individual will be responsible for performing tasks such as update of on the Payroll system.
Interfacing of files.
Performing Reconciliations and identifying discrepancies.
Performing of quality audits of daily work.
Coordinating with onshore for resolution of process related issues
Candidate Profile: Good experience in Payroll Management and Payroll processing
Work Location: Mumbai
Company Name: Accenture Services PVT LTD
Walk-in Date: 5th July 2012
Contact Person: Hiral
Time: 11:00am to 03:00pm
Accenture Services PVT LTD
Level 1 & 6, Tower 1 & 2, Logitech Park
Andheri Kurla Rd, Andheri (East)
Mumbai – 400079