Technical Service Desk Analyst Walk ins on 1st July 2012
Posted on June 29th, 2012Technical Service Desk Analyst
Qualification: Any Graduate
Exp: 1-6yrs
Job Description:
-Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
-Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
-Providing first level support on Desktops, Peripherals, and Office automation products.
-Route/Assign tickets to the appropriate support group, if necessary.
-Identifying and escalating high-severity, priority issues
-Updating Pending Tickets with timely, precise, accurate updates
-Following-up with end users, if necessary, for closure of pending tickets
Candidate Profile:
-Should have experience in troubleshooting the Desktop, Laptops, & Peripherals
-Should be able to troubleshoot on Standard Applications, Windows Operating System and proprietary applications for which Knowledge articles are available etc.
-Should have good inter-personal and communication skills with the ability to deal with users at all levels in an organization
-Customer Service Soft Skills – Active listening, Taking Ownership, Treating the customer with courtesy. Demonstrate respect for the customer and professionalism.
-Proactive thinking
-Ability to meet deadlines and work well under pressure
-Should be ready to work in all shifts
Good Communication skill
- Ready to work in Shifts
Work Location: Mumbai (Andheri)
Company Name: Microland Limited
Walk-in Date: 1st July 2012
Time: 09:30am to 01:00pm
Contact Person: Akshata/ Chaitra
Walk-in Venue:
Microland Limited,
Phoenix House, ‘A’ Wing,
Senapati Bapat Marg,
Lower Parel,
Mumbai.
Keywords: IT hardware, IT jobs in Mumbai, Networking, Technical Jobs in Mumbai, Technical Support, Telecom Engineering
