Technical Service Desk
Qualification: Any Graduate
Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
Providing first level support on Desktops, Peripherals, and Office automation products.
Route/Assign tickets to the appropriate support group, if necessary.
Identifying and escalating high-severity, priority issues
Updating Pending Tickets with timely, precise, accurate updates
Following-up with end users, if necessary, for closure of pending tickets
Should have experience in troubleshooting the Desktop, Laptops, & Peripherals
Should be able to troubleshoot on Standard Applications, Windows Operating System and proprietary applications for which Knowledge articles are available etc.
Should have good inter-personal and communication skills with the ability to deal with users at all levels in an organization
Customer Service Soft Skills – Active listening, Taking Ownership, Treating the customer with courtesy. Demonstrate respect for the customer and professionalism.
Ability to meet deadlines and work well under pressure
Should be ready to work in all shifts
Work Location: Mumbai (Andheri)
Company Name: Microland Limited
Walk-in Date: 15th July 2012
Contact Person: Akshata/Chaitra
Phoenix House, ‘A’ Wing,201 (2nd floor),
Senapati Bapat Marg,