TSE Walk ins on 4th, 5th August 2012
Posted on August 2nd, 2012Technical Support Executive
Qualification: Any Graduate
Exp: 1-6yrs
Job Description:
- Excellent written and communications skills (English)
- Excellent Troubleshooting skills, search skills, ability to approach problems logically
- Java Programming Experience would be an added advantage
- Willing to work in 24×7 environment
- Basic Customer service skills
- Customer service orientation and ability to work in a team
- Good interpersonal and communication skills
- Excellent Soft skill, Communications skills(Voice & Email) to handle global customers
- Strong keyboard skills
- Sales Force Certification preferred
- Ensure on meeting daily KPIs
- Receiving end user calls
- Provide first level resolutions
- Ticket creation/Categorization / Prioritization
- Ticket escalation to respective Support Group
- Incident resolution and recovery
- Ticket Closure
Work Location: Pune
Company Name: Cognizant Technology Solutions India Ltd
Walk-in Date: 4th, 5th August 2012
Time: 10:30am to 12:30pm
Contact Person: Praveen
Walk-in Venue:
ICC Trade Tower, ‘B’ wing 4th floor, Senapati.Bapat. Road, Above cross word, near Chatusrungi temple, Pune 18
Keywords: Networking, Pune jobs, Pune walkins, Technical Support
