Qualification: Any Graduate
Upgrade and Maintain OS Versions and cluster experience is must.
-Managing the Calls like production Node, Domain controller down, File system corruption on production server and production major H/W failure.
-RCA preparation and meeting SLA for RCA submission.
-Planning and implementing fixes / Patches
-Escalation of Disk management task on production system from L2 team.
-Complex Health Checking.
-Citrix related issues , affecting significant no. of users High-end changes like change in cluster, hardware replacement, software/driver Upgradation on production systems.
-Analyze Problems & escalate to appropriate Levels.
-Act on Day to Day House Keeping tasks by using tools & scripts
-To able to perform in 24 x 7 Environment in shift roaster
-To able to attend calls on Oncall basis whenever assigned
-Work with Change & Problem Management Tools
-Create regular reports for Management requirements.
-Problem determination and resolution within Expected time frame.
-Perform Root Cause Analysis for the incidents.
-Identify and recommend improvements to existing processes.
-Coordination with Server managers/other teams.
-Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems.
-Adhere to all the account specific technical as well as general process / rocedures.
-Ensure the Service Requests and all pre-requisite checks are followed deligently.
Work Location: Chennai
Company Name: IBM India Pvt Ltd
Walk-in Date: 14th July 2012
Time: 10:00am to 01:00pm
IBM India Pvt Ltd
Block 7, 3rd & 4th Floor,
DLF IT Park, Nandambakkam Post, Ramapuram,
Mt Ponamalee Road, Chennai-600089